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During the use of Aximmetry, users may encounter various errors, which could be related to software settings, hardware performance, project files, or operational habits. Below are common errors and suggested solutions:

Software Startup and Installation Issues

1 Software Fails to Start

• Cause: Graphics driver not updated, or does not support the required DirectX or Vulkan version.
• Solution：
  • Update the graphics driver to the latest version.
  • Check if the system supports the required DirectX and Vulkan versions.

2 Installation Path Issues

• Cause: The installation path contains Chinese characters or special characters.
• Solution: Set the installation path to all English characters and avoid using the system default path.

3 Activation Failure

• Cause: License not activated correctly or unstable network.
• Solution：
  • Ensure the license activation code is correct.
  • Check the network connection.
  • Try reinstalling or contact official support.

Interface and Operation Issues

1 Interface Lag or Slow Response

• Cause: Scene complexity is too high or hardware performance is insufficient.
• Solution：
  • Simplify models, lighting, or textures in the scene.
  • Check Task Manager and close other resource-intensive programs.

2 Nodes Not Connected Correctly

• Cause: Incorrect understanding of the node system's logical relationships.
• Solution：
  • Learn the basics of the node system.
  • Use official tutorials or documentation to check the correct node connection method.

Rendering and Output Issues

1 Abnormal Rendering Results

• Cause: Incorrect model or texture settings, such as UV maps not properly assigned.
• Solution：
  • Check if the model is imported correctly.
  • Fix the model's UV or reapply textures.

2 Output Resolution Errors

• Cause: Output settings do not match project requirements.
• Solution：
  • Check the output resolution and frame rate settings.
  • Ensure the hardware supports the required resolution.

3 Output Format Issues

• Cause: Encoder or decoder incompatibility.
• Solution：
  • Use recommended output formats (e.g., MP4).
  • Update the encoder software.

Compatibility Issues

1 Unreal Engine Version Mismatch

• Cause: Aximmetry does not support the Unreal Engine version in use.
• Solution：
  • Check the list of compatible versions between Aximmetry and Unreal Engine.
  • Downgrade or upgrade to a supported Unreal Engine version.

2 Third-Party Plugin Conflicts

• Cause: Third-party plugins not configured correctly.
• Solution：
  • Disable potentially conflicting plugins.
  • Update or reconfigure the plugins.

Project File Issues

1 Project Cannot Be Opened

• Cause: File path contains Chinese characters or special characters, or the project file is corrupted.
• Solution：
  • Change the file path to all English characters.
  • Try using a backup file.

2 Missing Assets

• Cause: Resource files that the project depends on have been moved or deleted.
• Solution：
  • Use the “Relink Assets” function to find missing assets.
  • Store all resources centrally in the project folder.

Network and Synchronization Issues

1 NDI Signal Disconnection

• Cause: Network latency or insufficient bandwidth.
• Solution：
  • Check the network connection.
  • Use a wired connection instead of Wi-Fi.

2 High Latency

• Cause: Insufficient hardware performance or high scene complexity.
• Solution：
  • Optimize scene settings.
  • Upgrade hardware configuration.

Technical Support Issues

1 Incomplete Log Files

• Cause: Debug logs not generated correctly.
• Solution：
  • Enable the software's log function and regenerate the logs.
  • Send the complete logs to the technical support team.

2 No Response from Support

• Cause: Insufficient information provided.
• Solution：
  • Provide error screenshots, log files, and operation steps for quick troubleshooting.

For more issues, you can contact us for service